Account Director

We are Vicarious, an innovative staffing agency serving both emerging and established creative professionals. We are currently seeking an experienced Account Director to join our agency client in the Bay Area.

As an Account Director, you will serve as the senior point of contact between clients and the agency, ensuring comprehensive fulfillment of all client needs. You will oversee existing contracts, enhance client-agency relationships, and guarantee satisfaction for both parties. This pivotal role also involves developing innovative strategies for identifying prospective clients and securing new business opportunities.

• Responsibilites

  1. • Address and resolve client issues effectively.

     • Manage departments to nurture a positive client-company relationship.

     • Communicate consistently with clients to ensure their needs are understood and met.

     • Forge strong client relationships to sustain existing business and secure new accounts.

     • Collaborate with internal departments to guarantee that they meet all client requests.

     • Handle complaints and oversee processes related to client preferences.

     • Represent clients within the agency to ensure their demands are prioritized, enhancing the customer experience.

     • Analyze consumer behavior data to adapt to changing needs.

     • Implement improvements in agency processes, including client training, status meetings, and comprehensive communications.

     • Streamline interactions between account, project management, and creative departments to optimize workflow.

• Qualifications

  1. • Robust problem-solving skills to address customer complaints and needs.

     • Excellent verbal and written communication skills for clear client interactions.

     • A thorough understanding of consumer behavior.

     • Strong customer service and interpersonal skills for dealing with various customers and clients.

     • Exceptional analytical abilities for evaluating client data.

     • Effective time management and multitasking skills to manage multiple tasks and clients simultaneously.

     • Advanced negotiation skills to effectively close contracts.

     • Outstanding organizational skills and attention to detail.

Compensation: Competitive; based on experience. Includes healthcare benefits and the opportunity for a 401(k) after 6 months.

The team behind Vicarious is deeply rooted in the advertising, marketing, design, and art industries, boasting decades of experience.

Vicarious is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please submit your resume - we look forward to meeting you!

Account Manager

We are Vicarious, an innovative staffing agency for emerging and established creative professionals. We’re currently seeking Account Managers of all levels to work with our awesome clients. 

As an Account Manager, you will play a crucial role in acting as the primary point of contact between clients and their vendors to ensure needs are understood and met. You will manage current contracts while continuously building stronger relationships and ensuring both parties are satisfied. There could be opportunities to find creative ways of locating prospective clients and closing sales deals to create new customers. 

• Responsibilites

  1. Finding solutions to any client issues

  2. Managing departments to foster a positive client-company relationship

  3. Communicating with clients to ensure their needs are understood and addressed

  4. Building strong client relationships to maintain old business and acquire new customers

  5. Collaborating with various internal departments to ensure they fulfill all customer requests

  6. Resolving complaints and keeping track of all processes that pertain to the client’s desires

  7. Acting as the client’s representative to ensure their demands are met with a focus on improving the customer experience

  8. Collecting and analyzing data concerning consumer behavior to understand changing needs

  9. Establishing improvements in the agency process through client training, status meetings, and detailed communications

  10. Helping to establish and streamline processes between account, project management, and creative departments

• Qualifications

  1. Strong problem-solving skills to help resolve customer complaints or needs

  2. Excellent verbal and written communication skills to communicate ideas to clients

  3. Up-to-date understanding of the consumer behavior

  4. Strong customer service and interpersonal skills for dealing with different types of customers and clients

  5. Exceptional analytical skills for interpreting client data

  6. Time management and multitasking skills to handle multiple tasks and clients at once

  7. Advanced negotiation skills to close contracts

  8. Strong organizational skills and attention to detail

We work with corporate and agency clients, and roles could be from a few hours on up to full-time permanent. Roles can be onsite, remote, or hybrid.

Compensation is based on experience, and we provide healthcare benefits. There’s an opportunity for a 401(k) after 6 months.

The team behind Vicarious has been enmeshed in the advertising, marketing, design & art industries for decades and we’d like to represent you when our clients need creative solutions.

Please reply with your resume - we can't wait to hear from you!

Cheers!

Vicarious is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.