Account Manager

We are Vicarious Talent Agency, an innovative recruiting and staffing agency for emerging and established creative professionals. We’re currently seeking an Account Manager for our sister agency, CROWN. This role is full- or part-time and remote or hybrid depending on location.

As an Account Manager, you will play a crucial role in acting as the primary point of contact with our clients and to ensure needs are understood and met. You will manage current contracts while continuously building stronger relationships and ensuring both parties are satisfied.

Responsibilities include:

• Finding solutions to any client issues

• Managing departments to foster a positive client-company relationship

• Communicating with clients to ensure their needs are understood and addressed

• Building strong client relationships to maintain old business and acquire new customers

• Collaborating with various internal departments to ensure they fulfill all customer requests

• Resolving complaints and keeping track of all processes that pertain to the client’s desires

• Acting as the client’s representative to ensure their demands are met with a focus on improving the customer experience

• Collecting and analyzing data concerning consumer behavior to understand changing needs

• Establishing improvements in the agency process through client training, status meetings, and detailed communications

• Helping to establish and streamline processes between account, project management, and creative departments

To qualify, please have:

• Strong problem-solving skills to help resolve customer complaints or needs

• Excellent verbal and written communication skills to communicate ideas to clients

• Up-to-date understanding of the consumer behavior

• Strong customer service and interpersonal skills for dealing with different types of customers and clients

• Exceptional analytical skills for interpreting client data

• Time management and multitasking skills to handle multiple tasks and clients at once

• Advanced negotiation skills to close contracts

• Strong organizational skills and attention to detail

Compensation is based on experience, and we provide health benefits. There’s an opportunity for a 401(k) after 6 months.

​​​Who We Are:

CROWN is an independent digital agency headquartered in Seattle. Since 2011, we’ve specialized in creating imaginative and effective social campaigns for adventurous brands looking to spur growth. Now in our 13th year of operations, we’re restructuring to do bigger, bolder and more innovative work than ever before.

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At Vicarious Creative Staffing, we celebrate, encourage, and support diversity as an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us via email or you may call us at 206.577.5121.